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Our Returns Policy aims to make returns as easy and stress-free as possible. Just follow the simple steps below.

 

Changed Your Mind?

No problem at all. You can cancel your order up until the time your item is dispatched. Your monies will be refunded within 10-14 working days to the payment method you originally used at checkout.

We cannot accept cancellations of orders from the Laura Ashley furniture range, or any custom orders.

 

Changed Your Mind, But The Item Has Already Dispatched?

Once your item has been dispatched, it is no longer possible to cancel your order. Should you wish to return the item you have ordered once this has been already delivered to you, please follow the instructions below:

1. notify us via email at returns@reginainteriors.com as soon as possible and, in any event, no later than 14 calendar days starting from the day in which you received the goods (inclusive); AND
2. ensure you do not open the packaging. Items must be returned unopened; AND
3. ensure you do not mark or damage the packaging in any way. All packaging must be intact and in the same condition in which it was delivered; AND
4. arrange a suitable delivery service to return the item to us. Please note that this will be at your own expense; AND
5. take photographs to document the condition of the package at the time of collection by the delivery driver(s) so that, in the event this becomes damaged in transit (and is, therefore, not your fault), we can still go ahead with your return and refund.

Please note the following:

• your refund will only be processed provided that you have followed points 1, 2, 3, 4 and 5 above;
• your monies will be refunded to you between 14-21 working days once the item's condition has been verified as unopened by the manufacturer;
• particularly large or delicate items (e.g. mirrors, glass/mirror furniture, ceramics, glassware, stoneware, porcelain) will require a special delivery service such as two-man and/or white glove. It is your responsibility to arrange this. We can certainly help you, and arrange your return through one of our partners, but this will still be at your expense.

 

Love the product, but it arrived damaged?

This is very unlikely, as we select our couriers and delivery services with great care, but accidents sometimes happen. You have two options:

1. return the item to us, and request a replacement; or
2. return the item to us, and request a refund.

Please note that we will be responsible for arranging, and paying for, the return of this item.

What you must do is:

• take photos of the damage as soon as you notice it. If your item is delivered via white glove service, the condition of the opened item will be documented by the deliverymen themselves, as they will inspect the item in your presence;
• email us at returns@reginainteriors.com no later than 24 hours after delivery of the item(s) to let us know of the damage. We regret that we cannot process any returns if we are notified past this time frame.

Please note the following:

• if you asked for a refund, this will be processed within 14 working days of the manufacturer receiving the returned item;
• all items returned will go through a quality-control process in order to check the damage;
• if you asked for a replacement, this will be processed as soon as possible, and your new item will be sent to you in line with the relevant brand's delivery policy.